The Calm Before the Storm
November 15, 2018
Get to the next signature course before anyone else. It’s much more peaceful before the arguing between the accountants and IRS agents kicks off. So get to the ACPEN Signature: 2018 Annual Tax Update early! And while you’re there check out our other ACPEN Signature Courses!
Five Things Jerry Seinfeld Teaches Us About The Art Of Great Conversation
October 26, 2018
Submitted by ACPEN presenter Dr. Bruce Weinstein, The Ethics Guy.
Thank you, Netflix, for releasing all at once the latest season of Jerry Seinfeld’s essential series, Comedians in Cars Getting Coffee. The show pulls off the unusual feat of appealing to people who love automobiles, espresso, comedy or any combination of these.
Most of all, however, Jerry Seinfeld demonstrates the art of great conversation. Specifically, he does the following five things in the show that anyone interested in becoming a better leader would do well to heed.
A conversation is like a tennis game. In tennis, you hit the ball to your opponent, she or he then lobs it to you, and back and forth you go. In a conversation, you ask a question or make an observation, and then you stop and listen.
That’s how a conversation is supposed to go but too often does not. For many people (otherwise known as yakkers or crashing bores), the conversational metaphor is not a tennis game but a batting cage. They hurl ball after ball at you. You try to bat one back, but whether you do or not doesn’t matter, because the yakker has already prepared another ball to shoot at you.
Jerry Seinfeld uses the tennis metaphor. You rarely get the sense that when a guest on the show is speaking, Jerry is waiting for the next thing to say.
Converse like Jerry. Listen.
“She studied the lines in my face,” sings Bob Dylan in his breakup song, “Tangled Up in Blue.” Like that woman, Jerry Seinfeld studies the faces of every guest he has on the show. Unlike that woman, he’s not in the throes of a troubled relationship. No, Jerry studies faces because it’s life’s details that fascinate him and form the basis of all of his comedy.
I’ve never had the pleasure of speaking with Jerry one on one, and I’ll admit that I’d be a bit self-conscious. But none of the guests on the show appear to be bothered by Jerry’s attention to their faces. That’s because each guest is both a friend of Jerry’s and an observer of life too. It’s not a stretch to say that Jerry Seinfeld and all of his comedian friends are successful because of their attention to detail.
Converse like Jerry. Look.
One of the intoxicating pleasures of Comedians in Cars Getting Coffee is the good-natured humor and ready laughs that permeate every episode. The lightness and airiness of the conversations make whatever professional or personal problem you’re dealing a little easier to bear. Yes, it’s that good. (That’s also a characteristic Larry David’s interactions with his real-life pals on Curb Your Enthusiasm, but a proper analysis of that marvelous show would require a separate column.)
I once remarked to a friend that Jerry’s laughter on Comedians sometimes feels forced. He will howl at something his guest says that hardly rates a 4, let alone a 9, on the Richter scale of comedy. “But that’s how friendships are,” my buddy replied. “Friends laugh at things others wouldn’t find amusing at all.” He was right.
We’ve all had conversations with people who regard their every utterance with deep reverence. I fear that I’m like that on occasion, and the show reminds me of the dangers of being this way.
Converse like Jerry. Laugh (some of the time).
There is no more touching example of how Jerry Seinfeld treats his guests with respect than the final episode of this season. Jerry Lewis is his guest, and the love and admiration Seinfeld has for the true king of comedy is evident in every moment of its twenty minutes.
Lewis appears fragile, and the episode must have been filmed not too long before he died. That makes it even more touching than it would have been already, and your eyes will be welling with tears by the end.
Seinfeld evinces the same respect with other legends of comedy who have been on the show: Don Rickles, Carl Reiner and Mel Brooks and among them. One can only imagine how amazing it would have been to see Jerry with Phyllis Diller, Joan Rivers, George Carlin or Richard Pryor.
Converse like Jerry. Show respect.
Jerry Exudes Confidence
As far as conversation partners go, a milquetoast is almost as bad as a cocky, arrogant fill-in-the-blank. Jerry Seinfeld is no milquetoast. He makes no bones about his unmatched success in both comedy and television. On a couple of occasions that level of confidence does become boastful, but when I observe that, I ask myself, “Who wouldn’t be guilty of braggadocio from time to time if they had Jerry’s level of achievement?”
Even Bruce Springsteen, whose leadership style I wrote about in a previous column, admits to hubris. As he told Scott Pelley on 60 Minutes:
I got as big an ego and enjoy the attention. My son has a word, he calls it ‘Attention Whore.’ But you have to be one of those or else why would you be up in front of thousands of people….”
Overall, Seinfeld’s degree of self-regard is absolutely right for the spirited conversations he has with his friends and colleagues.
Converse like Jerry. Believe in yourself.
The Bottom Line
On Comedians in Cars Getting Coffee, Jerry Seinfeld makes you feel as though you’re right in that car with him and his esteemed guest. It’s not just because the show strategically uses GoPro cameras inside the vehicle. Seinfeld is a gifted conversationalist who shows what talk can be like when it’s done right: enlightening, engaging and just plain fun.
If you fancy yourself a leader, or simply want to be a better friend or colleague to someone, watch the show and follow suit.
Behind The Scenes ACPEN Signature: Accounting and Auditing Update
October 22, 2018
ACPEN Signature: 2018 Accounting and Auditing Update took place this week, and it was another successful Signature course. Take a look at some of the behind the scenes pictures of the good times we had. And–if you missed it, be sure to check out the on-screen action at the next live webcast replay.
Chick-fil-a Chicken Minis: Breakfast of Champions
Tina making our speakers look their best!
Before the show starts there’s a lot of work to do, but apparently it isn’t in the control room. Where’d everybody go?
Margie Reinhart prepping for her session.
If the audio for this course sounds better than normal its because Charlie La Costa is an audio ninja.
Again, if you missed the live course, you can catch a live webcast replay! There are lots of replay dates before year end, so if you’re trying to get all of your CPE by year end, you’re in luck. And don’t forget that we offer discounted group pricing for all of our ACPEN courses (including the 2018 ACPEN Signature: Accounting & Auditing Update)! If your firm would like information on Group Registration, just email Jessica.Vieira@acpen.com for pricing and info!
New Ways to Save!
October 11, 2018
ACPEN is happy to announce two new ways to reward our Customers! Visit the ACPEN Catalog and start saving!
Earn 1 reward point for every $1 you spend. Once you’ve accumulated 100 points, redeem your reward. 100reward points = $15.00 off of your next purchase!
Refer a friend to ACPEN and if they register for a course you both get rewarded. 25% discount for them and 100 reward points for you! Learn more about both of these rewards by logging into your ACPEN account. From your “My Account” page, you will be able to access your reward points and have the opportunity to refer your friends and co-workers! If you are among the first 25 ACPEN Customers to successfully refer a friend or colleague, there will be a special bonus coming your way!
Lead Like Springsteen: Five Key Things The Boss Does That You Should, Too
September 27, 2018
Submitted by ACPEN presenter Dr. Bruce Weinstein, The Ethics Guy.
You don’t have to be lucky enough to have a ticket to see the sold-out show, “Springsteen on Broadway,” to be the kind of leader Bruce is. But I was there last night, and I saw him do five things consistently that have a lot to do with the show’s, and Bruce’s, unmatched success.
If you follow Bruce’s lead, you will be a rock star in your own right.
Look At People When You Talk With Them
One of the most common observations about a Springsteen concert is: “I felt like he was talking right to me.” How can someone playing to thousands of people make each person feel so special?
It starts with how Bruce treats the audience: he looks directly at people. Unless you’re in the bleachers at Dodger Stadium, if you’re anywhere within Bruce’s eyesight, you feel he’s looking right at you, because he probably is, at least some of the time.
Looking directly into someone’s eyes the entire time you’re speaking with them is creepy. But if you’re constantly looking at everything but the person in front of you, you come across as distant, aloof and not interested in your interlocutor.
Be like Bruce. Connect with each person you speak with.
Speak, Then Listen
How many times have you felt as though you were on the receiving end of someone’s monologue during a conversation on the phone or in person? If only that person was as impressed with you as they are with themselves.
In Springsteen on Broadway, Bruce stops from time to time to gauge his effect on the audience. He speaks, stops, gets a sense of how what he just said has landed and then continues based on the cues he’s gotten from the audience.
There’s a constant feedback loop during the show, and that’s how every good conversation proceeds: back and forth, ebb and flow, speaking and listening. How long do you think Monologue Marlon or Self-Absorbed Sally would have lasted fronting a rock band? Not as long as Bruce has.
Be like Bruce. Shut yer yap once in a while.
Acknowledge Who Helped You Get There
About three-quarters of the way into the solo show, Bruce singles out everyone in the E Street Band and gives special attention to Patti Scialfa, who is both a member of the band and Bruce’s wife.
This is humility in action. Bruce may write the music and lyrics to his songs and command the stage from beginning to end, but without the contributions of Steve Van Zandt, Garry Tallent, Roy Bittan, Max Weinberg, Scialfa, Nils Lofgren, and the late Danny Federici and Clarence Clemons, as well as the distinguished musicians who preceded them, Bruce admits that he wouldn’t have gotten to where he is today.
Which are your team members more likely to think to themselves or say to you: “Stop thanking me so much” or “I really appreciate how grateful you always are about what I do”?
Be like Bruce. Give credit where credit is due.
Do What You Do Best
Could there be any expression more trite than this? No. Could there be any expression that is more likely to be the basis of your success than this? Absolutely not.
Imagine Bruce as an opera singer, ballet dancer, hockey player or financial analyst. It’s impossible to envision him in any of these roles without laughing out loud. But no one laughed last night when he sauntered onto the stage of the Walter Kerr theater to play “Growing Up” on an acoustic guitar and tell stories about his family.
Bruce Springsteen wasn’t born to run. He was born to touch the hearts and souls of people through the gifts of songwriting and performing that he was given and then developed.
Be like Bruce. Find out what you were put on earth to do, and if it’s not what you’re doing now, figure out how to get to the promised land. I know this is easier said than done, but just think of what the world would have missed if Bruce had spent his whole life as a third-tier dancer in a ballet company near Freehold, New Jersey.
Know When To Exit
Springsteen on Broadway is a two-hour show without an intermission. Although Bruce’s rock concerts have stretched beyond four hours, which is great for a stadium event, his New York show is just the right length. It’s long enough to be a deep dive into his life, but you don’t find yourself saying, “When the heck is this dadgummed thing going to end?” You leave wanting more.
Isn’t that how you’d like others to regard their time with you?
Whether you’re giving a talk, having an in-person/phone/Skype conversation or attending a social gathering, you should stick around just long enough to be a welcome presence.
We all know people who don’t know when to end a phone call. “Oh, and one more thing,” they add, while you catch up on your online Scrabble game and pretend to listen to their logorrhea.
Be like Bruce. Know when it’s time to go.
There. I said all I needed to say, so it’s time for me to go, too. Thank you for reading this.
Jill Schiefelbein Comes to Town
September 19, 2018
One of our favorite presenters was in studio recently to record some interesting and relevant new content for ACPEN viewers. Jill Schiefelbein is always great to work with and brings a fun and carefree attitude to creating courses.
But, Jill is also a social media ninja! Check out some of her fun posts on her Instagram @dynamicjill.
Be sure to check out Jill’s social media courses, Social Media and Your Business and Social Media 101: Know the Essentials for Your Business, to learn to master social media like she does.
Also check out all of her new courses.
Effective Virtual Teams and Virtual Meetings
Self-Promotion for Career Advancement: Communicating Your Strengths
Dynamic Communication: Strategies for Achieving Buy-In
Setting up Programs for Innovation: A Six Step Process
Navigating Difficult Conversations
A little bit more about Jill:
Jill Schiefelbein, The Dynamic Communicator(R), thrives at the intersection of communication, education, and technology. From analyzing classified documents obtained from military raids of terrorist camps to assess jihad messaging strategies, to teaching business communication for 11 years at the largest university in the country, to starting and managing an online education office serving 60,000+ students, to her own award-winning entrepreneurial ventures, Jill successfully creates and executes communication strategies help people and companies solve problems, retain and develop consumers, and enhance the bottom line.
Jill is co-author of the textbook Business and Professional Communication in the Global Workplace, has a widely viewed presence on YouTube, and is an official video partner and contributing writer for Entrepreneur(R). Her next book, Dynamic Communication: Strategies to Grow, Manage, and Lead Your Business, will hit bookstores in May 2017. Learn more at http://thedynamiccommunicator.com and follow Jill on Twitter @dyanmicjill.
Behind The Scenes ACPEN Signature: Business Fraud
September 14, 2018
Our September Signature Course, Business Fraud Update: Use of Technology in Fraud Investigations, was an action-packed webcast filled with stories of lies, deceptions, and FRAUD! It also featured our largest panel for a Signature Course this year, with NINE accounting and technology experts. This gives you, the viewer, many different perspectives on a fraud investigation, but it also presented many production challenges for our production crew. So, we invite you to take a look at the “Behind The Scenes” fun. And–if you missed it, be sure to check out the on-screen action at the next live webcast replay.
Our welcome sign, jammed full of our presenters names. (We’re gonna need a bigger boat. Or board.)
The control room, where the magic happens.
Shooting over panelist shoulders gives you a nice view of the back of panelists heads.
Seating and mic chart keeps everyone straight on who goes where.
Our director, Larry, taking notes to keep things organized.
It was a hectic day for sure, but it was totally worth it! This is one of the most dynamic and engaging CPE opportunities out there. You won’t be disappointed!
Be sure to check out this course and other upcoming courses at the ACPEN Catalog
ACPEN Interns Go Back to School
August 21, 2018
ACPEN’s summer intern program comes to an end as our dedicated interns interns return to their educations. We at ACPEN thank these hard workers for their tireless efforts this summer, helping us crank out the quality CPE that you know and love, like “Candy Estate Planning: How to Ensure Your Brother Doesn’t Get Your Stash” and “Games For CPAs: How Fortnight Can Help You Deal With Competition”. As these kids get back to learning, we invite you to get back to your own education at the ACPEN Catalog.
Obviously some people are happier about back to school than others
Behind the Scenes: FICPA MEGA CPE Conference
June 22, 2018
In addition to producing our own CPE content in our Plano studio, we send teams around the country to live webcast conferences and events for our state society partners. June is one of the busiest months for our remote teams. In the past 3 weeks, we’ve had teams in several different Texas cities, Massachusetts, Florida, and Michigan. Here’s an inside look at the FICPA Mega CPE Conference Webcast. It’s not as easy as it looks…
Travel buddy, second tech, camera op, Bill does it all.
Arrive at our destination Orlando!
The Happiest Place on Earth!
Not a bad view
Our room for the next three days time to get to work!
Fastest set up possible!
Lets Do This!
Shhhhhh! We were watching World Cup games during lunch. Don’t tell the bosses.
We also got to eat so we go to the best restaurants around, Chef Mickey’s and Sea Dog Brewing Company!
Remembering Our Heroes
May 27, 2018
Happy Memorial Day! We hope you’re enjoying a long weekend with family and friends having some fun in the sun. But please join us in remembering all those who have made the ultimate sacrifice to ensure our freedom.
Home of the free, because of the brave.